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Pond Kit Warranty Premium products come with premium warranties

All of our Pond Kits are custom built and have no universal warranty, however all of our Pond Kits include premium manufactured products. These products are backed by their individual manufacturer warranties and can be found below. Find your product by selecting the appropriate manufacturer logo to view a drop down full of their products.

Pond Pump Warranty See our limited warranty policy

This product is warranted to the original user only to be free of defects in material and workmanship for a period of 12 months from the date of purchase, but not more than 18 months from the date of manufacture. Liability under this warranty shall be limited to repairing or replacing, at our discretion, without charge. Manufacturer will not be liable for any cost of removal, installation, transportation, or any other charges which may arise in connection with a warranty claim. Manufacturer will not be liable for damage or wear to products caused by abnormal operating conditions, accident, abuse, misuse, unauthorized alteration or repair, or if the product was not installed in accordance with printed installation and operating instructions. To obtain service under this warranty, the defective product must be returned to the manufacturer with proof of purchase and installation date, failure date, and supporting installation data. Any defective product returned to the manufacturer must be sent freight prepaid: documentation supporting the warranty clam and/or a Return Material Authorization (RMA) must be included if so instructed. In the absence of suitable proof of purchase date, the effective date of this warranty will be based upon the date of manufacture. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. No requests for service under this warranty will be accepted if received more than 30 days after the term of the warranty. Correction of defects, in the manner and for the duration of the warranty described in this warranty, shall constitute complete fulfillment of all liabilities and responsibilities of the manufacturer to the user with respect to the product, and shall constitute full satisfaction of all claims, whether based on contract, negligence, strict liability or otherwise. Except for the obligations specifically set forth in this warranty, in no event shall the manufacturer be liable for direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibility of such damages. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PRUPOSE, WHICH EXTEND BEYOND THOSE WARRANTIES DESCRIBED OR REFERRED TO ABOVE EXCEPT AS EXPRESSLY HERIN PROVIDED THE GOODS ARE SOLD “AS IS”, THE ENTIRE RISK AS TO QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, AND PERFORMANCE OF THE GOODS IS WITH THE BUYER, AND SHOULD THE GOODS PROVE DEFECTIVE FOLLOWING THE PURCHASE, THE BUYER AND NOT THE MANUFACTURER, DISTRIBUTOR, OR RETAILER ASSUMES THE ENTIRE RISK OF ALL NECESSARY SERVICING AND REPAIR. Some jurisdictions do not allow the exclusions or limitation of incidental or consequential damages and some jurisdictions do not allow limitations on how long implied warranties may last or require you to pay certain expenses as set forth above. Therefore, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from jurisdictions to jurisdiction.

Reliability Assurance

We all know that sometimes, rarely but sometimes, electrical products don’t function as expected. They can be defective right out box or fail during early use. If this item fails to operate properly within 14 days of receipt of the item we’ll send out a new one and take care of the defective one.
How It Works:
Call or email us your order number and the product you wish to return. If we can troubleshoot the problem, get you up and running quickly, save you time and trouble… a customer service rep may contact you. If not we’ll send out a replacement item right away with instructions how to handle the defective item.

Pond Liner Warranty Warranty Conditions

Limited Liftetime Warranty

Half Off Ponds warrants to you, the original purchaser, that our Patriot ™ EDPM Pond Liner, when properly installed with a geotextile underlayment, under normal use and service, will be free from defects in material and workmanship and UV breakdown for the lifetime of the product to the original purchaser, under the terms and conditions stated herein. This lifetime warranty does not apply if the goods have been damaged due to transportation, alteration, accident, misuse, misapplication or abuse. If Half Off Ponds deems that a liner is defective a new liner will be delivered or a credit issued limited to the original purchase price of the liner. Half Off Ponds will not be responsible for any loss of fish or plants or material and labor expenses for liner replacement. For the purposes of this Warranty, "lifetime" is defined as the entire period of time that the original purchaser owns the original water feature in which the Patriot™ EDPM Pond Liner was installed.

25 Year Warranty

Half Off Ponds warrants to you, the original purchaser, that our Patriot ™ EDPM Pond Liner, when properly installed without a geotextile underlayment, under normal use and service, will be free from defects in material and workmanship and UV breakdown for the lifetime of the product to the original purchaser, under the terms and conditions stated herein. This lifetime warranty does not apply if the goods have been damaged due to transportation, alteration, accident, misuse, misapplication or abuse. If Half Off Ponds deems that a liner is defective a new liner will be delivered or a credit issued limited to the original purchase price of the liner. Half Off Ponds will not be responsible for any loss of fish or plants or material and labor expenses for liner replacement. For the purposes of this Warranty, "lifetime" is defined as the entire period of time that the original purchaser owns the original water feature in which the Patriot™ EDPM Pond Liner was installed.





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