How do I return an item?

Return Policy Most Orders Ship in 1-2 Business Days

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds are issued for items returned within thirty days of the purchase date. A refund will be issued back to the credit card used for original purchase.
The original shipping and handling charges are not refundable. If you would like an exchange order for the same dollar amount or more as the original purchase, no additional shipping or handling charges will be incurred. When we authorize the return request we will give you an RMA# to write on the return label. This helps us to promptly process your return and issue your refund.

Half Off Ponds will gladly accept returns of new, unused merchandise in original packaging within 30 days of purchase. A 15% restocking fee will apply. Original outbound shipping cost and returns shipping cost is the buyer’s responsibility. Free shipping is for a completed sale only. Once product is returned to warehouse, and passes inspection, a prompt refund will be issued for the product purchase.

Used products are subject to a 50% restocking fee.