Home > Policy Center > Freight Information
We found 0 results matching your criteria.

Freight Information

We strongly recommend Liftgate service
Freight Companies Need Your Phone Number Please make sure the phone number you provide us is a good line. Freight companies must contact you prior to delivery

Liftgate Service Residential delivery is free, but does not include liftgate service. This extra service costs $75 and can be easily added to your order by checking the check box on the product page. Lift gate service is offered through FedEx, XPO Logistics, or any of the common carriers we ship with. Liftgate trucks are usually smaller and can access narrow streets. The hydraulic lift easily moves the freight from the bed of the truck to the ground. Deliveries may be delayed by a few days if your local service center has limited liftgate truck availability.

Upon arrival, the carrier is responsible for moving the freight to the end of the truck for drop-off. Because residences do not have docks for unloading, the freight must be moved from the bed of the truck to the ground. If the freight is lightweight you may be able to ease it off the truck yourself. Without Liftgate service, the carrier is not responsible for offloading the product from the truck.

Some delivery addresses will be difficult or impossible to reach with a large truck, a liftgate truck may be required by the carrier.

If the carrier arrives without the liftgate service that you have paid for, contact us and we will reimburse you for the service after verifying your delivery receipt.