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Shipping Policy

Most Orders Ship in 1-2 Business Days

Simply look for the logo to enjoy free shipping on selected items throughout the store.
You can trust that your order will be quickly processed and safely delivered.
We ship products anywhere in the 48 contiguous United States. We do not ship to AK, HI, Canada or internationally. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. International orders are possible, but customer will be responsible for duties, customs, and extraordinary shipping charges. Please call or email us if you are interested and outside the United States.
Shipping Methods
Ground packages under 150 lbs ship UPS
Freight orders over 150 lbs will ship FedEx, XPO Logistics, or another common carrier
Important Shipping Information
Terminal pick up services are available, Residential and Liftgate services incur an extra charge. Liftgate service is a flat fee of $75.00. Give us a call to schedule it for you. Freight rates based on standard delivery service; expedited delivery available for an additional charge Upon delivery, please inspect your order carefully for any evidence of shipping damage If any damage is found please call us at 1-866-831-6558 or refuse delivery. We will ship replacement product to you at no additional cost and resolve the damage claim with the shipper
Do not sign for a products you believe has been damaged in shipping.

Return Policy

Most Orders Ship in 1-2 Business Days

If you are dissatisfied with your order for any reason, you can return your unused items for a prompt refund or exchange. Refunds are issued for items returned within thirty days of the purchase date. A refund will be issued back to the credit card used for original purchase.
The original shipping and handling charges are not refundable. When we authorize the return request we will give you an RMA# to write on the return label. This helps us to promptly process your return and issue your refund.

Half Off Ponds will gladly accept returns of new, unused merchandise in original packaging within 30 days of purchase. A 15% restocking fee may apply. Original outbound shipping cost and returns shipping cost is the buyer’s responsibility. Free shipping is for a completed sale only. Once product is returned to warehouse, and passes inspection, a prompt refund will be issued for the product purchase.

Privacy Policy

Keeping our customers secure

1. Our Commitment to Privacy. This notice describes our Privacy Policy. Our privacy policy is designed to advise you about how we collect, use, and protect the personal information you provide. By visiting this site, you are accepting the practices described in this Privacy Policy.

2. What Information is Collected?
(a) Information You Provide to Us: We may collect any information you enter on our site, or that you give us in any other way. You can choose not to provide certain information, but you may not be able to take advantage of our services and features.
(b) Automatic Information: When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. This site, like many other sites, records this basic information about visits to our site.
(c) "Cookies'': Cookies are pieces of information that are transferred to your computer from a web server. Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or to refuse to accept cookies.

3. How and When the Information is Used. The information we collect is used to send you new listings as they become available according to your preferences. You may opt out of these mailings at any time.

4. How We Protect Your Information. The privacy and protection of your information is important to us. We do not make any personal information available to third parties without your permission, unless said information is the subject of a valid subpoena or other court order.. Your access to some services and content may be password protected. We advise that you do not disclose your password to anyone.

5. Methods We Use to Protect Your Information. We use security software to protect the confidentiality of your personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information. Our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons.

6. Children. This website does not provide services or sell products to children under the age of 18. [If you are under 18, you may use this website only with the involvement of a parent or guardian.]

7. Consent. By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

8. Changes to Privacy Policy. If our Privacy Policy or procedures change, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.

Terms of service

We strive to have our product database correct, but there are times that items and prices are incorrectly typed. We reserve the right to cancel orders and refund customers' money because of pricing errors, incorrect stocking quantities, or for any reason.