Terms and Conditions

SHIPPING POLICY

ORDERS SHIP IN 1-2 BUSINESS DAYS   

You can trust that your order will be quickly processed and safely packaged. 
We ship products anywhere in the 48 contiguous United States. We do not ship to AK, HI, Canada or internationally. Delivery dates fluctuate based off of your ship to address.  All our ground packages go UPS 3-5 day, or USPS Priority Mail.  Unless you need something expedited our shipping is always free.  International orders cannot be made on the website, please give us a call to work out the details and different possibilities for fulfillment.  


Upon receiving your items inspect everything to ensure everything is there and undamaged in shipping.  All missing items and damaged items need to be brought to our attention within 30 days of receiving your order.  Contact us at 866-831-6558 or email us at info@halfoffponds.com.


Shipping Methods
Ground packages under 150 lbs ship UPS or USPS
Freight orders over 150 lbs will ship FedEx, XPO Logistics, or another common carrier.  
Important Shipping Information
Terminal pick up is available,  LiftGate services incur an extra charge. Liftgate service is a flat fee of $75.00. Please add it to your cart when purchasing a Freight item or give us a call to schedule it for you. Freight rates based on standard delivery service; expedited delivery available for an additional charge. Upon delivery, please inspect your order carefully for any evidence of shipping damage If any damage is found please call us at 1-866-831-6558 and sign for the freight "Damaged" or "Pending Inspection" with an explanation.  Write on the BOL a detailed explanation for what looks damaged or missing.  We will ship replacement product to you at no additional cost and resolve the damage claim with the shipper 
Do not sign free and clear for a products you believe have been damaged in shipping.


Return Policy Most Orders Ship in 1-2 Business Days

If you are dissatisfied with your order for any reason, you can return your unused items for a prompt refund or exchange. Refunds are issued for items returned within thirty days of the purchase date. A refund will be issued back to the credit card used for original purchase.
The original shipping and handling charges are not refundable.  When we authorize the return request we will give you an RMA# to write on the return label. This helps us to promptly process your return and issue your refund.  

Half Off Ponds will gladly accept returns of new, unused merchandise in original packaging within 30 days of purchase. A 15% restocking fee may apply. Original outbound shipping cost and returns shipping cost is the buyer’s responsibility. Free shipping is for a completed sale only. Once product is returned to warehouse, and passes inspection, a prompt refund will be issued for the product purchase.


FREIGHT INFORMATION For orders over 150 lbs WE STRONGLY RECOMMEND LIFTGATE SERVICE

Residential delivery is free, but does not include liftgate service. This extra service costs $75 and can be easily added to your order by checking the check box on the product page. Lift gate service is offered through FedEx, XPO Logistics, or any of the common carriers we ship with. Liftgate trucks are usually smaller and can access narrow streets. The hydraulic lift easily moves the freight from the bed of the truck to the ground. Deliveries may be delayed by a few days if your local service center has limited liftgate truck availability.

Upon arrival, the carrier is responsible for moving the freight to the end of the truck for drop-off. Because residences do not have docks for unloading, the freight must be moved from the bed of the truck to the ground. If the freight is lightweight you may be able to ease it off the truck yourself. Without Liftgate service, the carrier is not responsible for offloading the product from the truck.

Some delivery addresses will be difficult or impossible to reach with a large truck, a liftgate truck may be required by the carrier.

If the carrier arrives without the liftgate service that you have paid for, contact us and we will reimburse you for the service after verifying your delivery receipt.

Upon delivery, please inspect your order carefully for any evidence of shipping damage If any damage is found please call us at 1-866-831-6558 and sign for the freight "Damaged" with an explanation.  Write on the BOL a detailed explanation for what looks damaged or missing.  We will ship replacement product to you at no additional cost and resolve the damage claim with the shipper Do not sign free and clear for a products you believe have been damaged in shipping.


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Half Off Ponds, or their respective rights owners. The collective work includes works that are licensed to Half Off Ponds. Copyright 2003, Half Off Ponds ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Half Off Ponds or purchasing Half Off Ponds products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Half Off Ponds or to purchase Half Off Ponds products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Half Off Ponds. You further agree not to change or delete any proprietary notices from materials downloaded from the site.



Trademarks
All trademarks, service marks and trade names of Half Off Ponds used in the site are trademarks or registered trademarks of Half Off Ponds


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Half Off Ponds disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Half Off Ponds does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Half Off Ponds does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Half Off Ponds shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Half Off Ponds has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Half Off Ponds product is mistakenly listed at an incorrect price, Half Off Ponds reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Half Off Ponds reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Half Off Ponds shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Half Off Ponds without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Half Off Ponds may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Half Off Ponds.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Half Off Ponds products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Half Off Ponds products) must be commenced within one (1) year after the claim or cause of action arises. Half Off Ponds's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Half Off Ponds may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Half Off Ponds or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Half Off Ponds does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Half Off Ponds is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Half Off Ponds reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Half Off Ponds in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Half Off Ponds, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links

In an attempt to provide increased value to our visitors, Half Off Ponds may link to sites operated by third parties. However, even if the third party is affiliated with Half Off Ponds, Half Off Ponds has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Half Off Ponds. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Half Off Ponds seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).